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Customer Service

 


Shipping & Delivery

JJ Eyelashes process orders within 1 - 2 business days (JJ Eyelashes operate our business Monday through Saturday). Please note that processing time does not include delivery time. JJ Eyelashes will e-mail the shipment confirmation include Tracking Number once order is being processed. Shipping is normally made with United States Postal service. Please click here to track your package.


Privacy & Security

Your information is used only to administer this website and personalize your site experience, process and complete any purchases you make on our site, track conversions on checkout pages using Google and Microsoft conversion tracking, provide customer support through e-mail, and notify you of your order status via e-mail. You may receive newsletters regarding promotions, discounts, and/or specials ONLY if you have subscribed to our newsletter. If at any time you wish to unsubscribe to our mailing list, you may do so by logging into your account details and selecting “Unsubscribe” in the “Options” section of your account.


Returns & Replacements

Thank you for your purchase of JJ Eyelashes. Retail purchases of JJ Eyelashes conditioners are available for a refund before 30 days ONLY. Product must be returned to warehouse before 30 days to be eligible for a refund. Any wholesale purchases are available for exchange only for equal or lesser value, and cannot be refunded. Any exchanges must be made within 14 days of purchase. JJ Eyelashes is not obligated to accept any returns or exchanges without pre-approval.

Refunds or exchanges will be accepted with original purchase receipt only and product must be returned to the corporate warehouse before the refund or exchange will be honored. Refunds are available by the RETAILER ONLY for the purchase amount sold. Orders not purchased directly from the corporate warehouse and without original receipt will not be entitled to any refund or exchange.

Refund will be for the exact purchase amount on the receipt, minus the cost of shipping and handling. Therefore if purchase amount is $60, then total amount refunded will be $60 minus shipping and handling fee. Refunds do not include the cost to return the product to our warehouse.

The JJ Eyelashes Conditioning Drama Mascara and Liquid Eyeliner are not available for refund, and are available for exchange for product credit of equal or lesser value within 2 weeks of purchase.

By purchasing JJ Eyelashes products, buyer agrees to accept responsibility to comply with all federal, state, and local law governing the sale of any item(s) listed and sold.

Buyer agrees to not hold JJ Eyelashes liable for any claims resulting directly or indirectly from the purchase, ownership, or use of JJ Eyelashes products in violation of all applicable laws and regulations.

Retailers who have accepted returns, must either ship or have the client ship the product along with the original receipt to our warehouse in order for the retailer to be entitled to a product credit for the number of units returned.

Any JJ Eyelashes gift sets or specials are FINAL SALE ONLY, and no returns or exchanges are available.


Ordering

To place orders on our site, simply create a login, add items to cart and submit a form of payment.


Payment, Pricing & Promotions

JJ Eyelashes does not retain any customer service credit card, or debit card information or bank details from our product orders. Occasionally, we may offer promotions that will help you save on your order. For wholesale order information please contact customer service.


Viewing Orders

To view your recent orders, simply login to your account and click on ‘My Orders.’ Your order will be displayed in this section as well as in your dash board upon logging in.


Updating Account Information

To update your account information, simply login to your account and click on ‘Account Information’ in the left side tool bar.  

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